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Priscilla Chapman
Priscilla Chapman

WordPress Developer & Web Support Engineer

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MyIT Gravity Forms to Cherwell Ticket Submission Plugin

On May 13, 2016
In WordPress Plugin Development
Tagged Cherwell, Forms, Gravity Forms, PHP, Plugin Development, REST API, WordPress

Custom WordPress plugin for CLAS IT support request forms to create new tickets in the Cherwell ticketing system. This is a Gravity Forms add-on.

Request form created with Gravity Forms
MyIT settings page in the admin dashboard
Confirmation message with ticket number

Skills Used

  • Posting JSON data from submissions using the Cherwell REST API and Gravity Forms actions and filters
  • Designing forms and confirmation screens using the Gravity Forms interface
  • Auto-populating user information into fields from Shibboleth data

Project Details

  • Launch: May 2016
  • URL: it.clas.ufl.edu/forms
  • Code: GitHub
  • Client: CLAS IT
  • Employer: UF College of Liberal Arts and Sciences

2016-05-13

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